Agentic AI for government that earns the public's trust
Agencies run on backlogs — casework queues, benefits intake, FOIA requests, constituent mail. Agents do the reading, cross-checking, and drafting, inside your authorization boundary and under the staff who hold the actual authority to decide.
- Casework & constituent support
- Benefits intake & eligibility
- FOIA & records-request triage
- FedRAMP / StateRAMP / CJIS posture
The bottleneck is process, not policy
Public-sector work is rule-bound, document-heavy, and deadline-driven — and most of it is staff moving information between systems that don't talk to each other.
A benefits application arrives as a paper form, an uploaded ID, pay stubs in three formats, and a prior case in a legacy mainframe. An eligibility worker spends most of the day reconciling those against a program manual and federal regs — not exercising judgment, just gathering and verifying. Meanwhile the queue grows and applicants wait on services they're legally entitled to.
FOIA is its own treadmill. A request comes in, the 20-business-day clock starts, and someone has to search records across email, shared drives, and case systems, then review line by line for the nine exemptions and apply redactions. Records-retention obligations sit on top, governed by NARA schedules or a state equivalent that says what must be kept, for how long, and how it's eventually transferred or destroyed.
This is exactly the shape of work agents do well: high-volume, retrieval-bound, rule-governed, and bottlenecked on legwork rather than on the official decision at the end. We automate the gathering and drafting and leave every determination — and every adverse action — with the public servant who has the authority to make it.
Where agents earn their keep in government
Concrete, bounded jobs across the agency — each one observable, gated, and recorded.
Benefits intake & verification
Parse applications and supporting documents, cross-check income, identity, and residency against systems of record, and flag missing items before a worker opens the case.
Eligibility evidence assembly
Compile the verified facts against the controlling program rule and draft a determination with citations to the statute and manual — never auto-issuing the decision itself.
FOIA & records-request triage
Search across drives, mail, and case systems, identify responsive records, propose exemptions and redactions, and assemble a review package that beats the statutory clock.
Constituent & casework support
Answer status, document, and program-eligibility questions against systems of record around the clock, and route anything requiring a determination to a caseworker.
Permits, licensing & filings
Intake applications, check completeness against code, route to the right reviewer, and keep applicants notified — compressing turnaround on routine approvals.
Records retention & lineage
Classify records against your NARA or state schedule, capture agent work product as records, and preserve provenance for audits, IG inquiries, and litigation holds.
A case, end to end
The agent compresses the gather-and-draft work; the authorized official keeps the determination.
Intake
Application or request captured across channels, matched to any prior case, and logged. Statutory clocks start and acknowledgment notices fire.
Assemble
Agent pulls records, verifies facts against systems of record, and builds a cited case file mapped to the controlling rule.
Draft
Agent drafts the determination, notice, or FOIA review package with citations and proposed redactions — nothing is issued automatically.
Decide
The caseworker or adjudicator reviews, adjusts, and signs. The adverse-action and due-process path always runs through a human. Every step is recorded.
Built for the authorizing official, not just the demo
Most AI tooling quietly ships citizen data to someone else's cloud. For government, that's a non-starter. We deploy inside your authorization boundary — GovCloud, a StateRAMP-authorized environment, on-prem, or fully air-gapped — so PII, CJI, and federal tax information never leave the perimeter. Agent components map to your SSP controls, with the artifacts your 3PAO and authorizing official actually need.
Every action the agent takes is logged as a record with provenance: what it read, what it retrieved, what it drafted, and where it routed. That single design choice satisfies records retention, makes the agent FOIA-able, and gives an inspector general a clean trail to follow. Transparency isn't a report you generate later — it's how the system runs.
- FedRAMP / StateRAMP boundary, on-prem, or air-gapped
- CJIS-compliant access, encryption, and auditing for CJI
- No auto-issued adverse actions; due process preserved
- Records-retention capture and full FOIA-ready lineage
A consumer AI tool vs. an Automatic.co agent
Why an action-taking agent built for the boundary beats a chatbot bolted onto citizen data.
| A consumer AI tool | An Automatic.co agent | |
|---|---|---|
| Where data runs | An external shared cloud | Inside your authorization boundary |
| Decisions | Auto-answers, no authority | Drafts; the official adjudicates |
| Adverse actions | No due-process guardrails | Always human-decided by design |
| Transparency | Opaque, no record | Every action logged and FOIA-able |
| Compliance posture | No ATO path | Mapped to SSP / FedRAMP / CJIS controls |
Frequently asked questions
Can these agents run inside a FedRAMP or StateRAMP boundary?
Yes. We deploy inside your authorization boundary — your GovCloud tenant, a StateRAMP-authorized environment, on-prem, or fully air-gapped. Models, retrieval, and the action layer run within the perimeter, so PII, CJI, and tax-return information never cross it. We map agent components to your SSP controls and produce the artifacts your authorizing official and 3PAO need, rather than asking you to trust a black box outside your boundary.
Will an agent decide a benefits claim or deny an appeal?
No. Adverse actions — denials, terminations, reductions, eligibility determinations — are never auto-issued. The agent assembles the case file, cross-checks the governing rule and the verified facts, drafts the determination with citations to the statute or program manual, and routes it to the caseworker or adjudicator with authority. Due-process notice rights and the right to a human decision are preserved by design.
How do you handle records retention and FOIA on agent activity?
Every agent action — what it read, retrieved, drafted, and routed — is logged as a record with provenance. That serves two purposes: it satisfies your records-retention schedule (the agent's own work product is captured per NARA or your state schedule), and it makes the agent itself FOIA-able and auditable. When a request or an IG inquiry lands, you can reconstruct exactly what happened and why.
Does this work for criminal-justice and law-enforcement data under CJIS?
Yes, with the constraints CJIS demands. Agents touching criminal justice information run inside CJIS-compliant infrastructure with advanced authentication, encryption in transit and at rest, personnel screening, and full access auditing. We scope agent access narrowly, log every retrieval against the CJIS audit requirements, and keep CJI out of any shared or external service.
Bring your worst backlog.
One working session to map a single casework, benefits, or FOIA workflow — and the boundary-resident, fully audited agent that can run it. Reach us at [email protected].